CTI / IVR Solutions

Anyone who has ever called a large company will have undoubtedly used a CTI (Computer Telephony Integration) system where pre-recorded vioce prompts navigate you to the appropriate department by using the keypad on your telephone. Whilst some of these systems can be a nuisance, a well designed one will ensure that the user is quickly and effiectively served without the need of a human telephone operator.

IVR (Interactive Voice response) further extends this technology to provide a powerful personalised, database driven system in which information can be collected, validated and stored either by pressing digits on the telephone keypad or by recording speech. Such a system can also allow users to retrieve information from a database and have it read to them using text-to-speech voice synthesis.

SQLphone is a leading provider in this field and Tesseration are pleased to be an authorised SQLphone partner and integrator. Not only can we design and implement a SQLphone IVR solution for you but we can seamlessly integrate it with your existing IT systems.

SQLphone delivers a powerful yet extremely cost effective IVR solution to large corporates and small businesses alike. It allows you to define your own customised menus using an intuitive graphical flowchart editor and then test the IVR models that you generate on a working offline testbed using standard PC hardware.

SQLphone interacts with the user via pre-recorded voice prompts and recieves responses from the telephone keypad or by capturing voice replies. However its real power is in its ability to integrate with any ODBC compliant SQL database to validate and store responses and to read back text, dates, times and numbers using a Text to Speech (TTS) voice synthesiser.

The power and flexibility of SQLphone means that it can be used for countless applications, for example:

• Automated Order Management
• Call Routing
• Opinion Polls, Voting and Market Research
• Timesheet recording
• Cinema Schedule information
• Field Engineer job recording and task allocation
• Taxi booking (see how Citycab Singapore have used SQLphone to allow customers to book a taxi in less than 20 seconds)
• Inventory enquiries and package tracking
• Account balance enquiries
• Recording meter readings
• TV/Radio quizzes and competitions
• Validating caller details prior to being routed to a customer services agent

Furthermore SQLphone can also automatically initiate outbound calls using telephone numbers retrieved from a database. Typical uses for this include:

• Doctor/Dentist patient appointment reminders
• Equipment or Network fault notification systems

Why SQLphone?

Free Evaluation - Try before you buy!

The SQLphone designer is available for free download and allows you to either create your own IVR menus or download a number of pre-built sample menus and then test them on your PC. SQLphone Designer will work on any Windows 32bit platform.

Click here to download SQLphone Designer

Tesseration would be pleased to help you design your IVR solution and integrate it with your existing IT systems and business processes. We would also be happy to quote you for any hardware that you may require to implement your system. Contact us to see how we can help you.

Since SQLphone is such a flexible product and can lend itself to so many applications the cost of implementation will vary according to your particular needs. However we would be pleased to discuss requirements with you and provide you with indicative prices.

Tesseration 46 High Street, Upwood, Huntingdon, Cambridgeshire.UK. PE26 2QE